Business Owner FAQ
Answers to Common Questions
A: If you received an email asking you to verify the information about your business that has been added to our directory, all you need to do is review your listing (link in email) and reply to the email confirming that the information is correct. Simple. Easy. Any corrections or additions can be sent to us with the Add Listing form or email us any corrections.
Q: I am a business owner/manager. How do I submit my business to your diesel directory?
Q: I just submitted my information but I can't find it in the directory. What else do I need to do?
A: Please be patient. We review each and every submission to ensure only qualified diesel specialists are listed in our directory. The more information you provide about your business the quicker this process will be. You will receive an email notifying you of our decision.
Q: It has been a few days and I haven’t received your email and my listing isn’t in your directory.
A: Please be patient. It can take up to 5 business days to process new listing submissions. It may be that we are having difficulty determining if your business fits our criteria to be listed in the directory. If we can not find clear evidence of your diesel capabilities and qualifications on your website or Yellowpages listing, neither can your potential clients...
Q: My business has multiple locations. Can all our locations be listed on one listing?
A: DieselVille.com diesel directory is designed to increase local search ranking. Search engines are extremely local (address) focused. Having multiple location addresses on one listing would defeat the benefit our directory provides for local search ranking. To maximize search engine ranking each business location should have their own individual listing.
Q: My shop is already listed in your directory. Can I update my listing content?
A: Please see the listing update instructions.
Q: I’d like to include my logo, photos, and additional information on my listing. How can I do this?
A: Please see the listing update instructions.
Q: I just signed up as a Lead Generation Listing. What happens next?
A: You will receive an email welcoming you and explaining everything.
Q: I don’t know what to put in my Listing. Can you do it for me?
A: Our information collection form has many suggestions and ideas to help you. You can also view what other businesses have placed on their Listings. If you need assistance writing your listing we have a content writing service to assist you.
Q: What is the best way to maximize the effectiveness of my Listing?
This question has two answers: one for people visitors, and another for search engines.
A1: For your human visitors, your potential new customers, you should provide information people would want to know about you and your business. Some examples would be: What are your qualifications or training? What sets you apart from your competitors? Do you have a comfortable customer waiting area? The latest diagnostic equipment? What guarantee can they expect? A big one is your customer reviews.
A2: For search engines your listing can be optimized just like any other web-page. Listings are optimized for your business name and address which greatly helps your local search ranking. Listings with more information, photos, videos, etc. have significantly more SEO value.
Q: Why doesn’t my listing show up first in the search results page?
A: Search result position results from a very complex search engine formula or algorithm. The DieselVille.com website is only a part of how your business is ranked. And no one, except the search engine itself, has any direct control of how your business is ranked. Optimizing your listing can greatly increase your search result page position.
Q: How can I change my position in Dieselville listings for the city it is located in?
A: At the moment all listings are sorted randomly. We are planning to change sort order to two systems: first, sort order based on the on distance from the geographical city-center (as set by Google Maps), and second, a listing position bid system.
Q: How do I add photos to my listing?
A: Please email your photos to us as an attachment (only one per email please). If you need help please contact us for assistance.
Q: How many photos can my listing have?
A: There is no limit on the number of photos you can have. However, it is best to limit to photos to images that answer prospective customer questions such as what your facility looks like, examples of the work you do, and of course what you and your customers look like (a natural human curiosity). Please keep it a reasonable number so we don't have to set a limit... also, too many photos slow page load times which causes viewers to skip your listing. Please contact us for instructions on email your photos to us.
Q: What type of photos should I place on my listing?
A: As a general rule, photos should answer questions prospective customers will have. Best photos highlight your business, your staff, and work you do. Photos are very important to SEO and targeting specific keywords (please contact us for additional SEO details).
Please keep in mind that you must have permission or copyright ownership for any photos you provide to us. We reserve the right to not post any photos or images that appear to come from stock photos or non-credited images. If you didn’t take the photo yourself and don’t know who did, you must not use it on your listing.
Q: What file format do photos for my listing have to be?
A: Please send full size JPG, PNG, or BMP image files. We will convert, crop and resize as necessary.
Q: How do I add a logo or badge to my listing?
A: Please email your image to us. Be sure to include your shop name, phone number, and any instructions.
Q: What file formats are acceptable for logos?
A: JPG, PNG, BMP, or PDF file formats. Please be aware that there may be distortion if we resize image files.
Q: How do I update my billing credit card?
A: Please contact us for instructions.
Q: Someone has posted negative review on my listing. Will you remove it?
A: We would be glad to help you deal with an unfavorable review. If you believe the review is in violation of our guidelines, you may submit a Review Removal Request to bring it to our attention. Upon review we will determine if the review should be removed for guideline violation. Keep in mind that having nothing but 5 star reviews looks phony and suspicious... Finding out why the person is upset, providing a mutually agreeable solution, and getting them to update their review is actually much better than just removing a negative review (all that will do is annoy them even more and they will just post a negative review on a website where you cannot remove it). You can also respond to a negative review and explain what happened - there is always two sides to ant story. Responding to negative review, rather than just removing it, shows prospective new customers that you can be trusted to remedy the inevitable service failures that happen.
Q: My clients have been posting reviews on my listing but they are not showing up. Where are they?
A: We take client reviews very seriously and reserve the right to post reviews at our discretion. We have a system in place to verify the authenticity of reviews. If the authenticity of a review is in doubt, reviews will not be posted.
Q: Can I post reviews on behalf of clients?
A: We strongly recommend that you do not post reviews on your own listing. Doing so is a violation of our review guidelines. Please invite your clients to go directly to our website and post their own first-hand reviews. If you collect hand written reviews from customers, you can scan (or photograph) and email to us and we would be happy to add reviews you have collected as testimonials on your Featured Listing.
Q: How do I add testimonials to my listing?
A: Please email your testimonials and where there are to be placed.Be sure to include your shop name and phone number.