You can use the Flag as inappropriate link next to a review to report it as inappropriate. We will then check if the review violates these guidelines.
Note that reviews are a forum for users to share both positive and negative opinions. We do not arbitrate disputes between customers and businesses.
Policy Criteria For Removing Reviews
We want businesses to get ratings, reviews, and recommendations that are relevant, helpful, and trustworthy. To protect both business owners and customers, we have systems in place that may remove individual reviews that include any of the following:
- Inappropriate content: Do not post reviews that contain or link to unlawful content, or content that violates our content policy. We may also remove reviews that contain plagiarism.
- Advertising and spam: Don’t use reviews for advertising or post the same or similar reviews across multiple places, don’t post fake reviews intended to boost or lower ratings, and don't include links to other websites or phone numbers. For certain businesses, we also reserve the right to prevent reviews from publicly appearing.
- Off-topic reviews: Reviews should describe your personal, first-hand experience with a specific business. Do not post reviews based on someone else’s experience, or that are not about the specific business you are reviewing. Reviews are not a forum for personal rants or crusades, nor are they meant to be a forum for general political or social commentary. If you want to report incorrect information about a place, use the Report a problem link for that business instead of using a review.
- Conflict of interest: Reviews are only valuable when they are honest and unbiased. For instance, as a business owner or employee you shall not review your own business or place of work. Do not offer money or product to others to write reviews for your business or write negative reviews about a competitor. As a reviewer, you shall not accept money or product from a business to write a review about them. Additionally, don’t feel compelled to review a certain way just because an employee of that business asked you to do so. Finally, do not post reviews on behalf of others or misrepresent your identity or affiliation with the place you are reviewing.
Sometimes our system may flag and remove legitimate reviews in our effort to combat abuse. We know this is frustrating when it happens but we believe that overall, these measures will help everyone by ensuring that the reviews appearing on DieselVille are authentic, relevant, and useful.