As a registered business owner you can publicly respond to reviews posted directly on DieselVille.
Engaging with the people who give you feedback can be a good way to get to know your customers and what they think about your business.
Business owner responses to reviews allow you to build relationships with customers. Just remember your conversation is public. When replying to your reviews, keep the following guidelines in mind:
- Be nice. This isn’t just a guideline -- it is a good idea as a business owner. It's difficult to win an argument with a frustrated, angry customer. At all costs you want to avoid burning bridges. Even customers who initially had a bad experience might return. Keep your responses useful, readable, and courteous. In addition, responses should comply with our content policy
- Don’t take it or make it personal. Remember that you’re replying to feedback about an experience, not about you as a person. In addition, your response is public, and your business name will appear as the "Author" when you respond to the review. Reply in a way that addresses the overall experience, and remember that there’s a real person on the other end. If you believe the review violates the posting guidelines, please report it.
- Feedback is helpful. Both positive and negative feedback can be good for your business even though it is sometimes difficult to hear. A customer who has written a review has taken the time to invest in the success of your business. If you’ve made a business improvement based on a review, thank the user and share the change.
- Keep your response short and sweet. Users are looking for useful and genuine responses, but they can easily be overwhelmed by a long response.
- Thank your reviewers. Respond to happy reviewers when you have new or relevant information to share. You don’t need to thank every reviewer publicly.
- Be a friend, not a salesperson. Your reviewers are already customers, so there’s no need to offer incentives or advertisements. Tell reviewers something new about your business. Share a tip or something they might not know from their first visit.
Reviewers have guidelines too. Learn how to report inappropriate reviews.